Shipping
At Colette et Gastón, we strive to provide a seamless and efficient shipping experience for our customers. We understand that receiving your order in a timely manner is important to you, and we are committed to delivering your handmade GOTS Certified Bandanas as quickly as possible. Please read our Shipping Policy carefully to understand our shipping process and any associated costs.
Shipping Methods
We offer shipping to most countries worldwide. Our shipping methods include:
- Standard Shipping: This method typically takes 5-10 business days for delivery.
- Express Shipping: For customers who need their orders urgently, we offer express shipping with delivery within 2-3 business days.
Shipping Rates
Shipping rates are calculated based on the destination country and the weight of the package. The exact shipping cost will be displayed at checkout before you complete your purchase.
Order Processing Time
Once your order is placed, our team will carefully prepare and package your bandanas for shipment. Please allow 1-2 business days for order processing before your package is shipped.
Tracking Your Order
Once your package is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or the courier's website.
Customs and Duties
For international orders, please note that customs fees, import duties, and taxes may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. Colette et Gastón is not responsible for any additional fees incurred during customs clearance.
Shipping Restrictions
While we strive to offer shipping to as many countries as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, we will notify you as soon as possible and provide a full refund.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our Customer Service team at colettetgaston.eu@gmail.com. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or a refund.
If you have any further questions or concerns regarding our Shipping Policy, please do not hesitate to contact our Customer Service team. We are here to assist you and provide the best possible shopping experience.